Privacy Policy

StayMate provides an AI guest-concierge service for short-term rental hosts. This policy explains what personal information we collect, why we collect it, how it is used and shared, and the rights you have over it. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

• Host account details — the name, email address, and optional phone number you provide when you create an account.
• Property details — the property information you enter (address, check-in instructions, Wi-Fi, house rules, amenities, and other facts your concierge answers from).
• Guest chat messages — the questions guests send to your concierge and the answers it returns, so the conversation works and you can review escalations.
• Usage information — counts such as the number of guest messages handled, used to run the service, enforce plan limits, and improve reliability.

Why we collect it

We use this information to operate the concierge, answer guest questions from the facts you provide, notify you when a question falls outside your manual, manage billing and plan limits, secure the service, and provide support. We do not sell your personal information.

Third-party AI processing

To generate answers, guest chat messages and the relevant property facts may be sent to a third-party AI provider (Google Gemini) for processing. Only the content needed to produce a response is shared, and it is used to return an answer to the guest. Your information is also subject to that provider's terms and privacy practices.

Data retention

We keep your account and property information for as long as your account is active. Guest chat messages and usage counts are retained only as long as needed to operate the service and meet legal or accounting obligations, after which they are deleted or anonymized. When you delete your account, the associated data is removed.

Your rights

Under PIPEDA you may request access to the personal information we hold about you, ask us to correct it if it is inaccurate, and request its deletion. You can delete your account and its associated data directly in the app from your account settings. To exercise any of these rights, contact us at [your business contact email].

Contact

Questions about this policy or your information can be sent to StayMate at [your business contact email].